Microsoft 365 Insights + Reviews

Governance | Microsoft Viva | Rencore

Taming the Wild West of Viva Engage: Why Provisioning Communities is Your Governance Sherriff
ByRagnar Heil February 3, 2025February 3, 2025

Viva Engage (formerly Yammer) is a powerful tool within Microsoft Viva for fostering connection, knowledge sharing, and community building across your organization. It empowers employees to connect around shared interests, projects, and organizational initiatives, breaking down silos and boosting engagement. However, like any powerful tool, without proper governance, Viva Engage can quickly become a source…

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Review | Speaker Phones

AI-powered Coolpo Ignite Speakerphone surprised me not only once
ByRagnar Heil February 2, 2025August 23, 2025

The Role of a Modern Speakerphone In today’s remote and hybrid work environment, clear audio during meetings is essential. The Coolpo Ignite Speakerphone is designed to improve conference calls with features such as AI-driven noise cancellation, versatile connectivity, a compact design combined with a very attractive price tag. Traditional conference devices can struggle with background…

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AI | Copilot | Governance

A Deep Dive into Managing Copilot: What IT Admins Need to Know
ByRagnar Heil January 31, 2025January 31, 2025

Let’s break down Microsoft’s approach to managing Copilot agents in a way that actually makes sense for those of us in the trenches. Having worked with these controls, I can tell you they’re pretty comprehensive, but let’s cut through the corporate speak and talk about what really matters. The Big Picture Microsoft has split the…

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AI | Copilot | Governance | Microsoft 365 General

Microsoft 365 Governance as a Blueprint for AI Readiness
ByRagnar Heil January 30, 2025February 25, 2025

As we enter 2025, Microsoft 365 governance is undergoing a significant transformation driven by the rapid adoption of AI technologies like Copilot and AI agents. During a recent episode of “Guardians of M365 Governance,” industry experts discussed how traditional governance approaches are evolving to meet new challenges and opportunities in the AI-powered workplace The New…

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AI | Copilot | Microsoft 365 General

10 Myths About Microsoft 365 Copilot Business Chat
ByRagnar Heil January 16, 2025July 22, 2025

Microsoft 365 Copilot Chat is revolutionizing how businesses interact with AI, but there are still many misconceptions about its capabilities and limitations. Let’s debunk 10 common myths about Microsoft 365 Business Chat using insights from the Microsoft 365 Blog. Myth 1: Microsoft 365 Copilot Chat is only for large enterprises. Reality: Copilot Chat is designed…

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AI | Copilot | SharePoint

Frequently Asked Questions: SharePoint Copilot Agents
ByRagnar Heil January 14, 2025May 13, 2025

General Questions What are SharePoint Copilot Agents? SharePoint Copilot Agents are natural language AI assistants connected to SharePoint sites. They provide always-available subject matter expertise by accessing and interpreting content stored within specific SharePoint sites or document libraries. How do SharePoint Copilot Agents work? These agents use AI to analyze and understand content stored in…

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AI | Copilot | Governance | SharePoint

Taking Control: Exciting Governance Features Coming to SharePoint Agents
ByRagnar Heil January 11, 2025January 30, 2025

Heads up, SharePoint fans! If you’ve been keeping an eye on the evolution of SharePoint Agents, you’ll be stoked to hear about some serious upgrades coming down the pipeline. The recent Microsoft Tech Community “Ask Microsoft Anything” (AMA) session highlighted some much-needed governance features. Let me tell you, they’re designed to give IT admins a…

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Headset | Microsoft Teams | Review

EPOS Impact Series Headsets: A Comprehensive Technical Analysis and Comparison
ByRagnar Heil January 8, 2025January 9, 2025

In today’s fast-paced professional world, having the right tools for communication is essential. Whether you’re working in a bustling call center, a quiet home office, or a hybrid environment, a high-quality headset can make all the difference. EPOS, a leader in audio technology, has developed the Impact series to meet the diverse needs of professionals….

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Governance | OneDrive

Microsoft 365 Customers can face Hefty Costs Starting January 27, 2025 Due to Unlicensed OneDrive Accounts
ByRagnar Heil December 30, 2024January 29, 2025

If you’re a Microsoft 365 customer, mark January 27, 2025, on your calendar. Why? Because unlicensed OneDrive’s with retention policy or user accounts under legal hold in your organization will soon become a financial liability. Microsoft is rolling out a new policy that will automatically archive unlicensed OneDrive accounts after 93 days, and the costs…

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Copilot | Copilot Studio

Copilot Studio Licensing Guide
ByRagnar Heil December 23, 2024October 18, 2025

In today’s fast-paced, AI-driven landscape, businesses seek innovative ways to enhance productivity, automate workflows, and engage customers effectively. Microsoft Copilot Studio is a game-changer, enabling organizations to design and deploy custom AI-powered agents with unparalleled flexibility. But as with any tool, understanding its licensing is crucial to unlocking its full potential. Here’s a deep dive…

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